Last updated June 06, 2024
This privacy notice for AlphaCrew Studio LLC (doing business as
HiWave.ai) ("we," "us," or
"our"), describes how and why we might collect,
store, use, and/or share ("process") your
information when you use our services ("Services"),
such as when you:
-
Visit our website at
https://hiwave.ai, or any website of ours that links to this privacy notice
-
Engage with us in other related ways, including any sales,
marketing, or events
Questions or concerns? Reading this privacy notice
will help you understand your privacy rights and choices. If you do
not agree with our policies and practices, please do not use our
Services. If you still have any questions or concerns, please
contact us at privacypolicy@hiwave.ai.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you
can find out more details about any of these topics by clicking
the link following each key point or by using our
table of contents
below to find the section you are looking for.
What personal information do we process? When you
visit, use, or navigate our Services, we may process personal
information depending on how you interact with us and the Services,
the choices you make, and the products and features you use. Learn
more about
personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your
information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to
comply with law. We may also process your information for other
purposes with your consent. We process your information only when we
have a valid legal reason to do so. Learn more about
how we process your information .
In what situations and with which parties do we share personal
information? We may share information in specific situations and with specific
third parties. Learn more about when and with
whom we share your personal information.
How do we keep your information safe? We have
organizational and technical processes and procedures in place to
protect your personal information. However, no electronic
transmission over the internet or information storage technology can
be guaranteed to be 100% secure, so we cannot promise or guarantee
that hackers, cybercriminals, or other unauthorized third parties
will not be able to defeat our security and improperly collect,
access, steal, or modify your information. Learn more about
how we keep your information safe .
What are your rights? Depending on where you are
located geographically, the applicable privacy law may mean you have
certain rights regarding your personal information. Learn more about
your privacy rights.
How do you exercise your rights? The easiest way to
exercise your rights is by submitting a
data subject access request, or by contacting us. We will consider and act upon any request in
accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect?
Review the privacy notice in full.
TABLE OF CONTENTS
-
WHAT INFORMATION DO WE COLLECT?
-
HOW DO WE PROCESS YOUR INFORMATION?
-
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
-
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
-
HOW LONG DO WE KEEP YOUR INFORMATION?
-
HOW DO WE KEEP YOUR INFORMATION SAFE?
-
DO WE COLLECT INFORMATION FROM MINORS?
-
WHAT ARE YOUR PRIVACY RIGHTS?
-
CONTROLS FOR DO-NOT-TRACK FEATURES
-
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
-
DO WE MAKE UPDATES TO THIS NOTICE?
-
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
-
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that
you provide to us.
We collect personal information that you voluntarily provide to us
when you register on the Services, express an interest in
obtaining information about us or our products and Services, when
you participate in activities on the Services, or otherwise when
you contact us.
Personal Information Provided by You. The
personal information that we collect depends on the context of
your interactions with us and the Services, the choices you make,
and the products and features you use. The personal information we
collect may include the following:
- names
- phone numbers
- email addresses
- job titles
- usernames
- passwords
- billing addresses
- debit/credit card numbers
Sensitive Information. We do not process
sensitive information.
Payment Data. We may collect data necessary to
process your payment if you choose to make purchases, such as your
payment instrument number, and the security code associated with
your payment instrument. All payment data is handled and stored by
Stripe. You may find their privacy notice link(s) here:
https://stripe.com/privacy.
All personal information that you provide to us must be true,
complete, and accurate, and you must notify us of any changes to
such personal information.
Information automatically collected
In Short: Some information — such as your
Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use,
or navigate the Services. This information does not reveal your
specific identity (like your name or contact information) but may
include device and usage information, such as your IP address,
browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location,
information about how and when you use our Services, and other
technical information. This information is primarily needed to
maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies
and similar technologies. You can find out more about this in our
Cookie Notice:
https://www.hiwave.ai/cookies-policy.html.
The information we collect includes:
-
Log and Usage Data. Log and usage data is
service-related, diagnostic, usage, and performance information
our servers automatically collect when you access or use our
Services and which we record in log files. Depending on how you
interact with us, this log data may include your IP address,
device information, browser type, and settings and information
about your activity in the Services (such as the date/time
stamps associated with your usage, pages and files viewed,
searches, and other actions you take such as which features you
use), device event information (such as system activity, error
reports (sometimes called "crash dumps"), and hardware
settings).
-
Device Data. We collect device data such as information
about your computer, phone, tablet, or other device you use to
access the Services. Depending on the device used, this device
data may include information such as your IP address (or proxy
server), device and application identification numbers,
location, browser type, hardware model, Internet service
provider and/or mobile carrier, operating system, and system
configuration information.
-
Location Data. We collect location data such as
information about your device's location, which can be either
precise or imprecise. How much information we collect depends on
the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to
collect geolocation data that tells us your current location
(based on your IP address). You can opt out of allowing us to
collect this information either by refusing access to the
information or by disabling your Location setting on your
device. However, if you choose to opt out, you may not be able
to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to
provide, improve, and administer our Services, communicate with
you, for security and fraud prevention, and to comply with law. We
may also process your information for other purposes with your
consent.
We process your personal information for a variety of reasons,
depending on how you interact with our Services,
including:
-
To facilitate account creation and authentication and otherwise
manage user accounts.
We may process your information so you can create and log in to
your account, as well as keep your account in working order.
-
To deliver and facilitate delivery of services to the
user.
We may process your information to provide you with the requested
service.
-
To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and
solve any potential issues you might have with the requested
service.
-
To send administrative information to you. We may
process your information to send you details about our products
and services, changes to our terms and policies, and other similar
information.
-
To fulfill and manage your orders. We may process
your information to fulfill and manage your orders, payments,
returns, and exchanges made through the Services.
-
To request feedback. We may process your
information when necessary to request feedback and to contact you
about your use of our Services.
-
To send you marketing and promotional communications.
We may process the personal information you send to us for our
marketing purposes, if this is in accordance with your marketing
preferences. You can opt out of our marketing emails at any time.
For more information, see
"WHAT ARE YOUR PRIVACY RIGHTS?"
below.
-
To protect our Services. We may process your
information as part of our efforts to keep our Services safe and
secure, including fraud monitoring and prevention.
-
To evaluate and improve our Services, products, marketing, and
your experience.
We may process your information when we believe it is necessary to
identify usage trends, determine the effectiveness of our
promotional campaigns, and to evaluate and improve our Services,
products, marketing, and your experience.
-
To identify usage trends. We may process
information about how you use our Services to better understand
how they are being used so we can improve them.
-
To comply with our legal obligations. We may
process your information to comply with our legal obligations,
respond to legal requests, and exercise, establish, or defend our
legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific
situations described in this section and/or with the following
third parties.
We may need to share your personal information in the following
situations:
-
Business Transfers. We may share or transfer your
information in connection with, or during negotiations of, any
merger, sale of company assets, financing, or acquisition of all
or a portion of our business to another company.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking
technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web
beacons and pixels) to gather information when you interact with our
Services. Some online tracking technologies help us maintain the
security of our Services and your account, prevent crashes, fix
bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online
tracking technologies on our Services for analytics and advertising,
including to help manage and display advertisements, to tailor
advertisements to your interests, or to send abandoned shopping cart
reminders (depending on your communication preferences). The third
parties and service providers use their technology to provide
advertising about products and services tailored to your interests
which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a
"sale"/"sharing" (which includes targeted advertising, as defined
under the applicable laws) under applicable US state laws, you can
opt out of these online tracking technologies by submitting a
request as described below under section
"DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"
Specific information about how we use such technologies and how you
can refuse certain cookies is set out in our Cookie Notice:
https://www.hiwave.ai/cookies-policy.html.
Google Analytics
We may share your information with Google Analytics to track and
analyze the use of the Services. The Google Analytics Advertising
Features that we may use include: Remarketing with Google
Analytics, Google Display Network Impressions Reporting and Google
Analytics Demographics and Interests Reporting. To opt out of
being tracked by Google Analytics across the Services, visit
https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features
through Ads Settings and Ad Settings for mobile apps. Other opt
out means include
http://optout.networkadvertising.org/
and
http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please
visit the Google Privacy & Terms page.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long
as necessary to fulfill the purposes outlined in this privacy
notice unless otherwise required by law.
We will only keep your personal information for as long as it is
necessary for the purposes set out in this privacy notice, unless a
longer retention period is required or permitted by law (such as
tax, accounting, or other legal requirements). No purpose in this
notice will require us keeping your personal information for longer
than six (6) months past the start of the idle period of the user's
account.
When we have no ongoing legitimate business need to process your
personal information, we will either delete or anonymize such
information, or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we
will securely store your personal information and isolate it from
any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal
information through a system of organizational and technical
security measures.
We have implemented appropriate and reasonable technical and
organizational security measures designed to protect the security of
any personal information we process. However, despite our safeguards
and efforts to secure your information, no electronic transmission
over the Internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that
hackers, cybercriminals, or other unauthorized third parties will
not be able to defeat our security and improperly collect, access,
steal, or modify your information. Although we will do our best to
protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should
only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from
or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to
children under 18 years of age, nor do we knowingly sell such
personal information. By using the Services, you represent that you
are at least 18 or that you are the parent or guardian of such a
minor and consent to such minor dependent’s use of the Services. If
we learn that personal information from users less than 18 years of
age has been collected, we will deactivate the account and take
reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children
under age 18, please contact us at privacypolicy@hiwave.ai.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate
your account at any time, depending on your country, province, or
state of residence.
Withdrawing your consent: If we are relying
on your consent to process your personal information, which may be
express and/or implied consent depending on the applicable law, you
have the right to withdraw your consent at any time. You can
withdraw your consent at any time by contacting us by using the
contact details provided in the section
"HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
below.
However, please note that this will not affect the lawfulness of the
processing before its withdrawal nor, when applicable law allows,
will it affect the processing of your personal information conducted
in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications:
You can unsubscribe from our marketing and promotional
communications at any time by clicking on the unsubscribe link in
the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS
messages that we send, or by contacting us using the details
provided in the section
"HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
below. You will then be removed from the marketing lists. However,
we may still communicate with you — for example, to send you
service-related messages that are necessary for the administration
and use of your account, to respond to service requests, or for
other non-marketing purposes.
Account Information
If you would at any time like to review or change the information
in your account or terminate your account, you can:
-
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or
delete your account and information from our active databases.
However, we may retain some information in our files to prevent
fraud, troubleshoot problems, assist with any investigations,
enforce our legal terms and/or comply with applicable legal
requirements.
Cookies and similar technologies: Most Web browsers are set to
accept cookies by default. If you prefer, you can usually choose
to set your browser to remove cookies and to reject cookies. If
you choose to remove cookies or reject cookies, this could affect
certain features or services of our Services. For further
information, please see our Cookie Notice:
https://www.hiwave.ai/cookies-policy.html.
If you have questions or comments about your privacy rights, you
may email us at privacypolicy@hiwave.ai.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile
applications include a Do-Not-Track ("DNT") feature or setting you
can activate to signal your privacy preference not to have data
about your online browsing activities monitored and collected. At
this stage, no uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not
currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If
a standard for online tracking is adopted that we must follow in the
future, we will inform you about that practice in a revised version
of this privacy notice.
California law requires us to let you know how we respond to web
browser DNT signals. Because there currently is not an industry or
legal standard for recognizing or honoring DNT signals, we do not
respond to them at this time.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of Texas, you
may have the right to request access to and receive details about
the personal information we maintain about you and how we have
processed it, correct inaccuracies, get a copy of, or delete your
personal information. You may also have the right to withdraw your
consent to our processing of your personal information. These
rights may be limited in some circumstances by applicable law.
More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information
in the past twelve (12) months:
Category
|
Examples
|
Collected
|
A. Identifiers
|
Contact details, such as real name, alias, postal
address, telephone or mobile contact number, unique
personal identifier, online identifier, Internet
Protocol address, email address, and account
name
|
YES
|
B. Protected classification characteristics under
state or federal law
|
Gender, age, date of birth, race and ethnicity,
national origin, marital status, and other
demographic data
|
YES
|
C. Commercial information
|
Transaction information, purchase history,
financial details, and payment information
|
YES
|
D. Biometric information
|
Fingerprints and voiceprints
|
NO
|
E. Internet or other similar network activity
|
Browsing history, search history, online
behavior, interest data, and interactions with our and
other websites, applications, systems, and
advertisements
|
NO
|
F. Geolocation data
|
Device location
|
NO
|
G. Audio, electronic, sensory, or similar
information
|
Images and audio, video or call recordings created
in connection with our business activities
|
NO
|
H. Professional or employment-related information
|
Business contact details in order to provide you
our Services at a business level or job title, work
history, and professional qualifications if you
apply for a job with us
|
NO
|
I. Education Information
|
Student records and directory information
|
NO
|
J. Inferences drawn from collected personal
information
|
Inferences drawn from any of the collected personal
information listed above to create a profile or
summary about, for example, an individual’s
preferences and characteristics
|
YES
|
K
. Sensitive personal Information
|
|
NO
|
We may also collect other personal information outside of these
categories through instances where you interact with us in person,
online, or by phone or mail in the context of:
-
Receiving help through our customer support channels;
-
Participation in customer surveys or contests; and
-
Facilitation in the delivery of our Services and to respond to
your inquiries.
We will use and retain the collected personal information as
needed to provide the Services or for:
-
Category A - As long as the user has an account with us
-
Category B - As long as the user has an account with us
-
Category C - As long as the user has an account with us
-
Category J - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in
"WHAT INFORMATION DO WE COLLECT?"
How We Use and Share Personal Information
Learn about how we use your personal information in the section,
"HOW DO WE PROCESS YOUR INFORMATION?"
Will your information be shared with anyone else?
We may disclose your personal information with our service
providers pursuant to a written contract between us and each
service provider. Learn more about how we disclose personal
information to in the section,
"WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?"
We may use your personal information for our own business
purposes, such as for undertaking internal research for
technological development and demonstration. This is not
considered to be "selling" of your personal information.
We have not disclosed, sold, or shared any personal information
to third parties for a business or commercial purpose in the
preceding twelve (12) months. We will not sell or share personal
information in the future belonging to website visitors, users,
and other consumers.
Your Rights
You have rights under certain US state data protection laws.
However, these rights are not absolute, and in certain cases, we
may decline your request as permitted by law. These rights
include:
-
Right to know whether or not we are processing
your personal data
-
Right to access your personal data
-
Right to correct inaccuracies in your personal
data
-
Right to request the deletion of your personal
data
-
Right to obtain a copy of the personal data you
previously shared with us
-
Right to non-discrimination for exercising your
rights
-
Right to opt out of the processing of your
personal data if it is used for targeted advertising, the sale
of personal data, or profiling in furtherance of decisions that
produce legal or similarly significant effects ("profiling")
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a
data subject access request, by emailing us at privacypolicy@hiwave.ai, or by referring to
the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an
authorized agent to make a request on your behalf. We may deny a
request from an authorized agent that does not submit proof that
they have been validly authorized to act on your behalf in
accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity
to determine you are the same person about whom we have the
information in our system. We will only use personal information
provided in your request to verify your identity or authority to
make the request. However, if we cannot verify your identity from
the information already maintained by us, we may request that you
provide additional information for the purposes of verifying your
identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need
to collect additional information to verify your identity before
processing your request and the agent will need to provide a
written and signed permission from you to submit such request on
your behalf.
Appeals
Under certain US state data protection laws, if we decline to take
action regarding your request, you may appeal our decision by
emailing us at __________. We will inform you in writing of any
action taken or not taken in response to the appeal, including a
written explanation of the reasons for the decisions. If your
appeal is denied, you may submit a complaint to your state
attorney general.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as
necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated
version will be indicated by an updated "Revised" date at the top of
this privacy notice. If we make material changes to this privacy
notice, we may notify you either by prominently posting a notice of
such changes or by directly sending you a notification. We encourage
you to review this privacy notice frequently to be informed of how
we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email
us at privacypolicy@hiwave.ai or contact us by post at:
AlphaCrew Studio LLC
433 Belle Grove Dr, Richardson, TX 75080, USA
Richardson, TX 75080
United States
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
You have the right to request access to the personal information we
collect from you, details about how we have processed it, correct
inaccuracies, or delete your personal information. You may also have
the right to withdraw your consent to our processing of your
personal information. These rights may be limited in some
circumstances by applicable law. To request to review, update, or
delete your personal information, please fill out and submit a
data subject access request.